Oxi Fresh Carpet Cleaning Founder and CEO Jonathan Barnett with Management Team

Kelli Harbaugh

Director of Scheduling Center

"Whenever a customer calls, we want them to have an amazing experience. I've trained my team of Customer Service Representatives to provide friendly, professional, and quick service so that customers can get the jobs they need right away."

Oxi Fresh prides itself on its national Scheduling Center. Operated from our Home Office in Denver, Colorado, the Scheduling Center is responsible for answering our franchisees phone calls. They schedule appointments, answer questions, and make sure customers get best possible service.

Behind the Scheduling Center is none other than Kelli Harbaugh, our Director of the Scheduling Center. For years she made sure our Customer Service Representatives provide excellent customer service and that calls are answered quickly and efficiently.

Thanks to her efforts, Oxi Fresh can proudly say that the Scheduling Center is the real "Heart of the Business."

Part of the reason behind Kelli's amazing track record is her familiarity with every part of the Scheduling Center. In 2010, Kelli first began work as a CSR. Just nine months later, she was promoted to a Team Lead and, from there, became the Scheduling Center Manager in 2014. Now she leads her team with energy, experience and eagerness.

When she's not at work, Kelli loves spending time with her husband Scott and two sons, Jayden and Jace. They enjoy family time, DIY projects, and traveling.

Carpet Cleaning Before and After Photos

What Oxi Fresh Carpet Cleaning Customers Are Saying

Average 4.6 stars (Out of 5)

Based on 193,772 Carpet Cleaning Services Reviews
Our office had a water leak that soaked our carpeting in a couple of offices. There were representatives here within the hour to evaluate the areas in question. After their evaluation, Stacy came to clean and deodorize our carpeting. Fabulous job and excellent customer service! Will certainly recommend to anyone in need of their services. Thank you so much! SM. - Myrtle Beach, SC - 09/28/2020
(5.0 Out of 5 stars)
RR. - Mulberry, AR - 09/27/2020
(5.0 Out of 5 stars)
I am very pleased with the outcome. The appearance of the carpet after the Oxi Fresh cleaning is much better than expected. Scott was personable, professional and timely. A good experience/result all around. RH. - Colorado Springs, CO - 09/26/2020
(5.0 Out of 5 stars)
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