Kelli Harbaugh Kelli Harbaugh

Kelli Harbaugh

Director of Scheduling Center

Kelli Harbaugh

Director of Scheduling Center

"Whenever a customer calls, we want them to have an amazing experience. I've trained my team of Customer Service Representatives to provide friendly, professional, and quick service so that customers can get the jobs they need right away."

Oxi Fresh prides itself on its national Scheduling Center. Operated from our Home Office in Denver, Colorado, the Scheduling Center is responsible for answering our franchisees phone calls. They schedule appointments, answer questions, and make sure customers get best possible service.

Behind the Scheduling Center is none other than Kelli Harbaugh, our Director of the Scheduling Center. For years she made sure our Customer Service Representatives provide excellent customer service and that calls are answered quickly and efficiently.

Thanks to her efforts, Oxi Fresh can proudly say that the Scheduling Center is the real "Heart of the Business."

Part of the reason behind Kelli's amazing track record is her familiarity with every part of the Scheduling Center. In 2010, Kelli first began work as a CSR. Just nine months later, she was promoted to a Team Lead and, from there, became the Scheduling Center Manager in 2014. Now she leads her team with energy, experience and eagerness.

When she's not at work, Kelli loves spending time with her husband Scott and two sons, Jayden and Jace. They enjoy family time, DIY projects, and traveling.

What Oxi Fresh Carpet Cleaning Customers Are Saying

Average 4.7 stars (Out of 5)

Based on 178,554 Carpet Cleaning Services Reviews
Our guy tat came out was wonderful. He took the extra time to make sure everything we wanted cleaned was done properly. Ur took time to add freshener. This is a new house we moved into and we are bringing our dogs out next week so he made sure there wasn’t ANY smells left over from the previous owners pets. He worked har o making sure all the high traffic areas got cleaned and went about be and beyond any carpet cleaner I’ve used in the past back in OH. AND on top of that while he was here I got bad news about a best friend passing and he stopped to talk with me and console me. He didn’t have to do that. He let me cry and listened to me. And he actually cared. That meant more to me than getting carpets cleaned. He didn’t have to even acknowledge my pain but he did. THATS a true gentlemen. I will most definitely be using your company again and requesting to have the same guy come out. I can’t say enough nice things about him. My house smelled so good and he even got the sectional couch we got with the house cleaned to where it looked brand new. JH. - O'Fallon, MO - 01/25/2020
(5.0 Out of 5 stars)
Heath did a really good job. TR. - Prescott, AZ - 01/25/2020
(4.5 Out of 5 stars)
Sal was very nice, and the carpets look good and smell nice and fresh! JB. - Gurnee, IL - 01/25/2020
(4.5 Out of 5 stars)
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