What Customers Are Saying
Average 4.5 stars (Out of 5)
Based on 803 Carpet Cleaning Services Reviews
I would recommend oxi fresh. Thank you for doing a good job and always being respectful and thorough. Caleb is very particular, conscientious and won’t stop until the job is done right.
PC. -
Overland Park, KS -
11/02/2023
Your product is great but the service man Tanner was absolutely terrific.He’s an asset to your company.
MP. -
Prairie Village, KS -
11/01/2023
Caleb was very efficient and explained things as needed
We appreciated the timeliness of our appointment. I would ask for Caleb again...
Very hard worker and a great representative for your company
BN. -
Overland Park, KS -
10/27/2023
JF. -
Overland Park, KS -
10/27/2023
Booked the five room special for my 87 yo mom on October 2 that is listed for $158. Adding stairs and room freshener, the total came to $243. I had to reschedule because she fell, and I called back October 16 to reschedule and they said the price had gone up to $249 and I said fine. Then when Tanner showed at 9:30am 10/26, it had changed to $258 and I said fine. (We had called to ask about moving furniture and never got a return call.)
When I met Tanner at the house he said the price was actually going to be $378 because one room was larger and they had no record in their call center on 10/16 of my asking for deodorizer in 3 rooms. Of course they didn’t because when I had to cancel from the 10/2 call, I simply said save all my info and I will reschedule as soon as my mom is okay. I called back in and told Nicole to listen to my 10/2 call and she will hear me asking for 3 rooms of deodorizer. She assured me she or someone would listen and call me back, which they never did. (Tanners boss said to charge me $375.) Keep in mind I had signed up for the $158 special and one room was larger and I needed three rooms deodorized. I also move 90% of the furniture myself. Tanner finally agreed that was wrong so he “only” charged me $303. This was a morning appointment, and we never heard back from anybody. We settled on $302 about double of what I was quoted and I even gave Tanner a cash tip because I felt sorry for him as he said it comes out of his pocket if they have to discount. I’ve used them many times for many years at many homes and referred them, but I’m not sure I would use them again with their new price-gouging tactics and poor customer service.
JJ. -
Overland Park, KS -
10/27/2023
you could return phone calls left on your voicemail at the scheduling department and you could honor prices that are given out from your scheduling department. left two details messages, specifically not returned. I’ve used you guys for years on multiple houses, and recommended you. Not the level of customer service. I remember at OxiFresh unfortunately.
Tanner that did the actual cleaning was good.
JJ. -
Overland Park, KS -
10/26/2023
Fast, good service.
PN. -
Prairie Village, KS -
10/21/2023
Very professional and thoughtful. Great scheduling process, even when life threw us a complication. Nice contact before arriving a bit early. Good walk-thru before starting to discuss concerns. Caleb gently moved drapes etc out of harm's way. He didn't open doors that were closed but happy to clean small strips missed, which we caught because of his good walk-thru after cleaning. Considerate of in-home work. Very accomodating yet efficient.
AL. -
Overland Park, KS -
10/05/2023
Carpet path not clean.
DN. -
Prairie Village, KS -
10/03/2023