What Customers Are Saying
Average 3.7 stars (Out of 5)
Based on 205 Carpet Cleaning Services Reviews
Worst experience ever! I would never do business with this company, especially in St Charles IL. Long story short, we had 2 no shows or calls to our house for service. I ended up having to speak with the owner Lance regarding this issue. On 08/25 I spoke with Lance at 2:32PM CST. Informed him of our situation. We had a 12PM appointment to clean 4 rooms, hallway, and staircase on Wednesday the 25th 2021. The individual for our appointment never showed up or called. Not even their customer service had called to inform us with any news. Spoke with Lance and expressed my concerns. Upon agreement, in order to keep our business and service, we decided to reschedule for the 3rd time on 8/30/21 at 1PM. Our agreed amount all in was $150.00 in order to keep the business. Lance was 100% confident on the phone and very apologetic. Zack, the service manager shows up to our house and informs us that the price has not changed. 30 minutes later we finally got a hold of someone in customer service to tell us that the amount for $150.00 that was agreed upon is in fact correct. Zack then informs me that he spoke to Lance's wife and she said that yes the amount is correct however you need to charge them for any additional work. Apparently, they wanted to upcharge us more than what was discussed. They can't seem to keep their promises. Because I wasn't going to pay anything more than what we had agreed upon, the owner's wife said to Zack, then only do what is $150.00 worth of work because I am too busy to talk to the customer, which means they would end up only cleaning half of our master bedroom. Worst customer service ever! Would never do business with these people.
J. -
St. Charles, IL -
08/30/2021
First of all, I called the same day and let you guys know that I was not happy with the results. The guy that came was in a rush and did not do a good job. The carpet still has normal stains that should've come out with a normal cleaning. I was told that the owner was going to call me back and I am still waiting. I will never use your services again and will also give a bad review online. The person who came was very sloppy. You guys do not value your customers concerns. This should've been remedied the same day. Not happy!!!
EG. -
St. Charles, IL -
08/27/2021
Very disappointed. The guy was nice but didn't put much effort into actually cleaning the carpet. There was no improvement from the work he did. He said the product would continue to work overnight which did not happen. I ended up having to clean the carpets myself with my own carpet cleaner, and removed the stains rather easily. Highly regret using this company.
AD. -
St. Charles, IL -
08/06/2021
Very disappointed. The guy was nice but there was obviously not much effort put toward actually cleaning the carpet. I ended up using my own carpet cleaner the next day and got the stains out myself. Would not recommend.
AD. -
St. Charles, IL -
08/03/2021
I had a stain on my carpet that was not coming out. The technician who came to my house made very quick work of it. I am very pleased.
SW. -
West Chicago, IL -
07/12/2021
Quick and friendly
SS. -
St. Charles, IL -
05/17/2021
The carpet cleaning man came and told us that he could clean either rug. One was made of polyester and one was wool. He said it wasn’t possible
YR. -
St. Charles, IL -
11/20/2020
KT. -
St. Charles, IL -
07/24/2020
DP. -
St. Charles, IL -
07/20/2020