What Oxi Fresh Carpet Cleaning Customers Are Saying
Average 4.4 stars (Out of 5)
Based on 662 Carpet Cleaning Services Reviews
More availability would be nice for starters. Additionally, the last visit to my house the technician was hurried and rushed, almost to the point of rude informing me of how long he has been cleaning carpets and how much he knows. I have two areas that don't look great, but I don't want to have to deal with that tech to have them come back and redo the area.
Maybe OxiFresh should cover the cost of return visits for their technicians so that it is not such a burdensome task to redo an area for the tech. I can't imagine that they are happy about having to work for free. I understand the "lesson" being construed, "do a good job the first time, or the next time is going to be on your time and dime", but I don't think it is most conducive to great customer service. I always tip my cleaning technicians when they come, and especially if they have to return because I know that the company does not cover it, which leads to employee dissatisfaction, further leading to customer dissatisfaction. I have used OxiFresh for over six years now and really like the process, so I hope that your company continues to survive and thrive so that these issues can be addressed for continued success.
FO. -
11/23/2020
Never had a bad experience before. Even pointed out to the young man some issues.
Very disappointed with the carpet cleaning this time.
Carpet looks better but is still dirty. Normally it looks almost brand new.
You can still see some stains.
I wasn't going to say anything but the more I look at it the dirtier it looks.
It didn't allow me to rate it or i would give them 2 stars
LW. -
07/05/2020
Do not use this company!! I was double billed and after four phone calls the owner will still not respond My next step is the BBB. Be wary!!
CV. -
08/20/2019
Had my carpets cleaned yesterday and a couch. Very happy with the work performed. Carpets weren't terribly dirty but they came out perfect and no soap residue. The couch was cleaned top to bottom, including the back and it looks amazing. Thank you for a great service.
JN. -
06/04/2019
Aaron Sypherd was my carpet technician and was great! He showed up on time, explained the process, and the carpet cleaning results was better than expected!!! I will certainly recommend OxiFresh and Aaron to my neighbors and friends.
SF. -
05/28/2019
Neil came out and did both of our houses. He was prompt, extremely professional and did a wonderful job on the four rooms. He also spent a few minutes describing the oxi-fresh process. This is the second time he has worked for us and will not be the last. We highly recommend Neil and his quality work!
TJ. -
04/23/2019
I want to wait and see.
SC. -
11/30/2018
JR. -
11/20/2018
AW. -
11/19/2018