Homecoming: Why Stains Reappear and What Oxi Fresh Carpet Cleaning Can Do

Old stains – sometimes it’s easy to think of them like a cheap horror movie monster, given the way they keep showing up long after they’re supposed to have been destroyed.  Or maybe they’re like annoying guests who, after you’ve finally got rid of them and have forgotten you ever had them, stop by again for another agonizing, prolonged visit.  Whatever they remind you most of – monsters, annoying relative, or bad pennies – it seems like some stains have developed a nasty habit of reappearing on your carpet – despite many carpet cleanings – in a process called wickback. But what actually causes this to happen – what’s the science behind the annoyance?

In order to explain just how these stains come back, though, we need to know how they got there in the first place – and that of course can be traced to the original spill. Now, whenever the, let’s say, coffee was spilled, what you did in response help determined if there would be wickback. If you did your best to blot up the stain, trying to get up as much moisture as possible, you did well. If you just left the stain there to dry or poured water on it to fade the color – a no-no for carpet stain removal – you may be the reason behind the reappearance of the stain. You left a lot of liquid in the carpet and all of that water allowed the sediments to sink downward. And as it sank down, it worked it’s way into the lowest parts of the carpet, including the pad.

The same  problem occurs if you have steam cleaners out there to get rid of that stain. If you did, all of the water they used can allow for the stain to escape into the carpet pad. But why is it a big deal if it gets into the pad? It’s stuck down there, isn’t it? Unfortunately, no.  You see, with wickback, the stain in the pad is actually drawn up through the carpet fibers and back to surface in a phenomenon known as capillary action – liquids and oils going up against the flow of gravity.

This leaves you with stains reappearing again and again – made worse every time you get a cleaning that uses a lot of water. Unfortunately, when it comes to stains already deep in the pad, there’s not much anyone can do to get rid of the stain save for tearing up the pad. Your best bet is to avoid the whole problem  by carefully blotting up stains as fast as you can and getting fast drying carpet cleanings. And if you are already experiencing wick back, avoid steam cleaning as that can exacerbate the problem, and find carpet cleaning companies, like Oxi Fresh, who use very little water. That way, you at least starve the process of water, helping slow the wickback.

If you’d like more tips on how to keep your carpets clean, click here.

Carpet Cleaning Before and After Photos

What Oxi Fresh Carpet Cleaning Customers Are Saying

Average 4.7 stars (Out of 5)

Based on 179,263 Carpet Cleaning Services Reviews
Carlos did an excellent job with our carpets. He arrived on time and was helpful throughout the whole process. He got rid of all the tough stains and left my carpets looking brand new. Thanks Carlos! CT. - 06/04/2020
(5.0 Out of 5 stars)
Tabitha cleaned our living room, we had a heavy traffic area and it’s nice and clean now. Thanks Tabitha, great job and awesome customer service. BW. - 05/19/2020
(5.0 Out of 5 stars)
I decided to try Oxi Fresh carpet cleaning due to the reviews but, and I had a horrible experience from the time Jessie (technician) was scheduled to arrive at the home up until the completion of the cleaning. He called me at 2:28 pm for a 3:15 pm scheduled appointment and asked me if he could come early I said, “ no one is at the home right now”. He said “but, I will be there shortly can someone let me in”. So, I made arrangements for someone to be at the home at 3 :00. Well at 3:20 pm Jessis still had not arrived to the home so I called him, and he said, “ your appointment is at 3:15 pm”. I said, “you called me and asked me to have someone at the home because you was arriving early and now you are late.” He said, “ Well I'm 20 mins away”. He did not arrive until 3:35pm.He completed a walk through, and I ordered the 5-room special which was 138.00 to include the hall, stairs and 3 bedrooms. When he arrived, he said the open area space attached to the hallway was an additional room. He wanted to charge me an additional 37 dollars but decided to give me a "discount". What was originally $ 138.00 special ended up being $ 170.00.My concern wasn’t so much the the additional “ room “ but the level of customer service.Jessie inconvenienced me by asking me to change my scheduled to accommodate his early arrival and then he arrived later than the scheduled appointment. Then the owner Chris Supe stated “ they don’t work for free” as if I wanted them to work for free.I think Oxi clean needs to clearly define what a room is, and the definitions need to be the same across owners. It is unfortunate that during the scheduling Christina was phenomenal, but the level of services quickly depreciated after scheduling the appointment. Also, I explained what I needed cleaned when scheduling the appointment and offered to send picture. They offered me the 5-room special, but the owner didn’t feel like the home met the requirements for the special.Lastly. The outcome of the carpet did not meet my expectations. It did not look any better than when I use my personal carpet shampooer. Purchase a Bissell and do it yourself or shop around. Oxi Clean has lost my business!!****I tried to give the rating a 1 but it looks like the rating is preset to a "5" and the system wouldn't allow me to change it. *** JH. - 05/04/2020
(5.0 Out of 5 stars)

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