Peter & Carrie Smith

Oxi Fresh Carpet Cleaning – Round Rock, TX

LOCALLY OWNED & OPERATED

What Oxi Fresh Carpet Cleaning Customers Are Saying

Average 4.6 stars ( out of 5 )

Based on 79 Carpet Cleaning Services Reviews
"The technician did not move any furniture to clean the entire requested space. Parts of my carpet where I have a coffee table is still filthy because the table was not moved. There were what look like hair balls all over where my carpet was cleaned and we do not have pets. I have had my carpet cleaned before and have never experienced this. It is as if a dirty cleaning machine was used. Unfortunately, I was not home at the time otherwise, I would have addressed the issues. My husband was home, but he is oblivious to stuff like this. The cleaning solution left a horrible order for 2 days. I would never recommend this company to anyone." DC. - Cedar Park, TX - 12/30/2017
( 0.0 Out of 5 stars )
"My carpet was not cleaned. Numerous soap spots left on the carpet. The technician returned and put large amounts of water to get up what he said were soap stains. He did not remove the water but said he was smoothing it out. On the next day there were large water and soap spots. The same technician returned and decided it was diary on the pad that soaked through. When I asked for my refund, I was told that the partial refund was for an apology but my carpet needed replacement and was heavily soiled. I have pictures of before and after and while one room was soiled, the other rooms were not. I didn't appreciate trying to turn the problem back on me. I was just sort of brushed off. The last communication with the owner was that she was going to see about getting the rest of my refund which I never received. I had another company come to get the soap stains out and it turned out that it was not soiled stains that came through the pad. I paid $170 dollars for my carpet to be in worst shape than it was to start and I only received $70 back. I had to pay another company to clean up the stains that were made by the technician. So I ened up paying double for carpet cleaning. I used your company after reading your ads. It turns out these ads did not hold up to be true in my case. It is very unfortunate that I had such a terrible experience. I was left feeling as if I was trying to get a free ride. I assure you i am a professional and do not need to issue false complaints and I am fully capable of paying for services received. However, I do believe that the quality of services are important. I received poor quality and I was mistaken in thinking that the company really wanted to remedy the problem and practice good customer service. I hope your service to other customers meets their satisfaction. Thank you" BW. - Round Rock, TX - 11/11/2016
( 0.0 Out of 5 stars )
"Safe for pets and dries fast. Friendly professional staff." MH. - Cedar Park, TX - 11/11/2016
( 5.0 Out of 5 stars )
"The quality and service we have received is always first class. Our technician is always great." CB. - CEDAR PARK, TX - 11/11/2016
( 5.0 Out of 5 stars )
KP. - Austin, TX - 11/11/2016
( 4.5 Out of 5 stars )
"Thorough cleaning of upholstery." AS. - Austin, TX - 11/11/2016
( 4.5 Out of 5 stars )
"Carpets look and smell fresh! Technician was friendly and efficient! Telephone reps were knowledgeable and helpful!" RT. - Austin, TX - 11/11/2016
( 5.0 Out of 5 stars )
"Steam free cleaning." ZM. - Round Rock, TX - 11/11/2016
( 5.0 Out of 5 stars )
"The carpets get clean quickly without being soaked. The service personnel are always timely, efficient and friendly. They get my carpets clean at a reasonable price. Thank you!" PC. - AUSTIN, TX - 11/11/2016
( 5.0 Out of 5 stars )
"Dries quickly and clean fresh scent" MH. - CEDAR PARK, TX - 11/11/2016
( 4.5 Out of 5 stars )

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