What Customers Are Saying

Average 4.3 stars (Out of 5)

Based on 907 Carpet Cleaning Services Reviews
BJ. - Rochester, MN - 11/22/2023
(4.0 Out of 5 stars)
Yes i could tell carpets were cleaned. Maybe it's because they weren't very dirty or color but was tough to see a difference. I dont live there to see them every day so can't give a very accurate before and after. Every time before this I've had my carpets cleaned they were first vaccumed by the service then scrubbed and extracted. I think the fact that nothing was actually removed and taken with is what confuses me a little. Also just smelled like wet carpet or wet dog and she didn't have a dog. If there were a clean smell when they were done that would be better. There were also a few things that I thought the tech would move that didn't get done. I need to be very clear the tech was very nice and overall I think he did a good job. I think it was more so the process and scent when done. It was great meeting you and if ya wanna throw me a deal down the road that would be awesome. We will be doing our actual home down road at some point soon hopfully. Also do you do any apolstery like couches and loveseats? That could be a option as well. TP. - Austin, MN - 11/18/2023
(2.5 Out of 5 stars)
Great employee and the result was beautiful JF. - Rochester, MN - 11/14/2023
(5.0 Out of 5 stars)
The customer service from initial phone call to the actual cleaning was excellent. The carpets dried within the hour which was very helpful since we were having house showings later that afternoon. Thank you! PB. - Rochester, MN - 11/10/2023
(5.0 Out of 5 stars)
Did an excellent job and it dried pretty quickly. AL. - Rochester, MN - 11/08/2023
(5.0 Out of 5 stars)
Quick and good AE. - Rochester, MN - 10/28/2023
(5.0 Out of 5 stars)
First the guy had to cancel the scheduled appointment because he said he was way behind, understandable and I was fine with that. However after a week went by I heard nothing of my carpet getting cleaned so I had to contact him. He said he was meaning to get to me and said it was done and said to call him with my credit card info. Now I don't know who he is other than an employee and I'm to give him my credit card over the phone? I asked him to send me the bill as it was not left on the counter at the apartment. I was at the apartment on Saturday and it did not look like the carpet had been cleaned. A few days later I get a text from him saying he miss spoke and the carpet was not cleaned so he took care of it and to call him with my credit card info. Now I was away and he texted me again for me to call him with my credit card info. I told him again, I have not received the bill and to send it to me and I will pay it. For some reason we were having issues with our emails. He was not receiving mine and I was not receiving his so I told him to drop it off at the office of the apartment or mail it to me. He insisted he was sending it to my email. I had to call oxi Fresh in Rochester just to confirm that he was legit. I asked the woman on the phone if it is normal for a random phone number of an employee stating he is from oxi Fresh to ask for my credit card over the phone. She said they have had others complain but this is how they collect payments she only sets up the appointment. I then tried calling the guy and he did not answer so I left him a voice mail to call me. Within 2 minutes I get a text from him again saying he sent it to me by email. I said something is wrong with the emails then and to pick up the check at the office of the apartment. He replied thank you. Come to find out after I dropped off the check with the property manager that he told them I was avoiding him. I have several messages back and forth with him. This process was unprofessional for payment. There are so many scams out there and to ask for a credit card over the phone from an unknown phone number is not how you should do business. JC. - Austin, MN - 10/25/2023
(0.0 Out of 5 stars)
Getting rid of pet smell AN. - Waseca, MN - 10/25/2023
(4.0 Out of 5 stars)
MIKE IS THE BEST! DOES A GREAT JOB! MB. - ROCHESTER, MN - 10/20/2023
(5.0 Out of 5 stars)