What Customers Are Saying
Average 4.6 stars (Out of 5)
Based on 672 Carpet Cleaning Services Reviews
BH. -
Prescott, AZ -
10/11/2023
Cleans well and dries fast.
Surprised I had to move my own furniture and vacuum before cleaning.
PJ. -
Prescott, AZ -
10/11/2023
Jeff did a beautiful job. I like OxiClean, because it dries completely in a couple of hours at the most.
The process does not soak your carpet, but leaves it soft and clean and smelling fresh. Yes, I would recommend it to a friend. In fact I did and my neighbors down the street made an appointment for the next week.
JU. -
Prescott, AZ -
10/11/2023
I was on a limited time frame and at the last minute your tech called to let me know he was stuck almost 2 hours away and might not make it. My husband is disabled and I am out of town. When I called to reschedule, you had no availability for quite a few days. So at the 11th hour I had to find someone else. Oxi Fresh was the third company I called initially and was happy with the initial call, it went downhill from there.
CH. -
Prescott, AZ -
10/09/2023
We were given an appointment time of 11 a.m. We got a call around 11:15 a.m. saying they were in New River and the job was 'messy' and would be about an hour late. Then about an hour and half later I received a message saying that there was a problem on I-17 and they could not be sure when they would get to my house. A little later they said they would be at our house at 1 p.m. We had planned our day around the 11 a.m. visit. We wanted to leave right after the cleaning was done and let the carpets dry out for 2-3 hours. One of our errands was going out to eat. We left our house at 12:05 p.m. to go eat somewhere closer and were back at our house 1 p.m. They sent a message at 12:56 p.m. saying they were at our house 1 p.m. and were leaving to do another short job. We called the main office and cancelled the visit, and scheduled another carpet cleaning service to come do our carpets.
We didn't feel it was right to send the same team who was going to do our house so far south, knowing the possibility of problems on a job and traffic on I-17 ... it was a Saturday!!
I am a veteran I wanted to use Oxi-Fresh because it is owned by a veteran. The reviews on-line were very good ... but that was not our experience... Extremely disappointed!!
RS. -
Prescott Valley, AZ -
10/09/2023
Great spot lifter and such an improvement! And Jeff is professional and very personable. I'm highly satisfied.
JE. -
Prescott Valley, AZ -
10/08/2023
It was all satisfactory
MH. -
Congress, AZ -
10/06/2023
So amenable to my change of carpet cleaning services yesterday.
RB. -
Prescott, AZ -
10/05/2023
We were happy that we had a quick response time. Jeff did a good job, was pleasant, and had the job done fast. Thank you.
AE. -
Chino Valley, AZ -
10/04/2023